Privacy Policy

Effective Date: March 25, 2025

Big Brothers Big Sisters of Central Missouri (BBBSCMO) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy and Terms and Conditions (collectively referred to as the ”Policy”) outlines how we collect, use, store, and protect yourinformation, and explains your rights regarding your personal data when interacting with our website (https://www.bigsofcentralmo.org/) and engaging with our services. By using our website, services, and engaging with us, including through Application-to-Person (A2P) messaging, you agree to the terms of this Policy.

BBBSCMO, as an affiliate of Big Brothers Big Sisters of America, makes meaningful, monitored matches between adult mentors (“Bigs”) and children (“Littles”), ages 5 through 18, using research-based mentoring practices to create a lasting impact on the lives of young people in mid-Missouri. BBBSCMO has been serving the community for over 50 years and is one of more than 270 BBBS affiliates across the U.S.

1. Information We Collect

We collect the following types of information when you interact with our website or participate in our programs:

● Personal Information: Information that you provide to us directly, such as your name, email address, phone number, mailing address, date of birth, and other relevant details when you sign up as a mentor, apply for services, or interact with our website.

● Usage Data: Information about how you use and interact with our website, such as IP addresses, browser types, pages visited, and time spent on the site.

● Communication Data: Information you provide when you contact us through email, phone, or A2P text messages.

2. How We Use Your Information

We use the information we collect for the following purposes:

● To provide, maintain, and improve our mentorship services, including matching “Bigs” and “Littles.”

● To communicate with you about program updates, events, and other important information regarding our services.

● To send text message notifications, reminders, and alerts (if you have opted in).

● To send you marketing materials, fundraising updates, and newsletters (if you have consented).

● To enhance and personalize the user experience on our website.

3. A2P Messaging and Text Communications

If you choose to opt-in to receive text communications, the following terms apply:

● Opt-In: By providing your phone number and consenting to receive text messages, you agree to receive A2P (Application-to-Person) messages from BBBSCMO. These messages may include updates on our programs, events, and other important communications related to our services.

● Opt-Out: You may opt-out of receiving text messages at any time by replying with “STOP” to any text message you receive from us. Once you opt-out, you will no longer receive text messages unless you opt back in.

● HELP: If you need assistance with your text messaging preferences or have questions about our messaging service, reply with “HELP” to receive instructions on managing your preferences or to contact us directly.

● Data Usage: We will not share your phone number or personal information with third parties for marketing purposes. Your data will be used solely for BBBSCMO-related communications.

4. Data Sharing and Third Parties

BBBSCMO does not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your data in the following circumstances:

● Service Providers: We may share your information with trusted third-party service providers who assist us in managing our website, conducting our programs, processing donations, or sending communications (e.g., email or text messaging platforms). These service providers are required to use your information solely for the purposes we outline and must maintain its confidentiality.

● Legal Compliance: We may disclose your personal information if required by law, regulation, legal process (e.g., a subpoena), or governmental request.

● No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights Regarding Your Information

You have the following rights regarding the personal information we collect:

● Access: You can request access to the personal information we hold about you.

● Correction: You can request that we correct any inaccurate or incomplete information we have about you.

● Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

● Withdrawal of Consent: If you have opted in to receive communications or text messages, you may withdraw your consent at any time by following the instructions provided in the messages or by contacting us. To exercise these rights, please contact us using the information provided below.

7. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible.

8. Terms and Conditions

By accessing or using the website, services, or interacting with us in any way, you agree to the following Terms and Conditions:

● Eligibility: You must be at least 18 years of age to participate in our programs as a mentor (“Big”). For youth applicants, you must be between the ages of 5 and 18 years old to participate as a “Little.”

● Program Participation: When you apply to become a mentor (“Big”) or a mentee (“Little”), you agree to follow all rules and guidelines related to the program, including but not limited to participation in background checks, communication with your match, and adherence to BBBSCMO’s policies.

● Donations: All donations made to BBBSCMO are final and non-refundable. By donating, you agree that your donation will be used to further BBBSCMO’s mission to support mentorship programs for youth in mid-Missouri.

● Liability: BBBSCMO is not liable for any direct, indirect, incidental, or consequential damages arising from your participation in any program, use of the website, or receipt of any communications from BBBSCMO.

● Intellectual Property: All content on this website, including text, graphics, logos, and images, is the property of BBBSCMO or its licensors and is protected by copyright laws. You may not use any content from the website for commercial purposes without our prior written consent.

● Termination: BBBSCMO reserves the right to suspend or terminate your access to our website or services at any time for any reason, including if you violate any of the Terms and Conditions outlined here.

● Upon messaging opt-in, the end user agrees to receive messages regarding (you can have more than one depending on your submitted messaging use case. e.g., my inquiry/marketing messages/delivery notification, etc.). End users can opt out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply.

9. Changes to This Privacy Policy and Terms

We may update this Privacy Policy and Terms and Conditions from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically to stay informed about how we are protecting your information and how our terms may have changed.

10. Contact Us

If you have any questions about this Privacy Policy and Terms and Conditions, or if you would like to exercise any of your rights regarding your personal data, please contact us at:

Big Brothers Big Sisters of Central Missouri

Website: https://www.bigsofcentralmo.org/

Email: info@bigsofcentralmo.org

Phone: 573-204-4304

Mailing Address: 4250 E Broadway, Suite 1067, Columbia, MO 65201